Frequently Asked Questions

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 At Nth East Quality Care, we offer a wide range of home and community care support services designed to support individuals of all ages in living safely and independently at home. Whether you're seeking assistance with daily activities, Personal Care, Domestic Assistance, we have a solution to meet your needs. are listed on our services page 

You don't need a case manager to access our services. However, if you have one, we’re happy to work alongside them to ensure your care is well-coordinated and tailored to your needs 

No, you don’t need to be with a specific provider to access our services. We work with clients who are:

• Self-managed
   
• Plan-managed (NDIS)
   
• Home Care Package recipients (My Aged Care)
   
• Privately funded

 Getting started with Nth East Quality Care is simple.
Call us on 0494 179 204 or email admin@neqcare.com.au, and we’ll arrange an initial assessment with one of our friendly care coordinators to understand your needs and how we can support you 

My Aged Care is the Australian Government’s central hub for aged care services. It’s designed to help older Australians, their families, and carers navigate aged care options. Through My Aged Care, you can:

• Learn about different types of support available
   
• Find local service providers
   
• Apply for an assessment to determine your eligibility for government-funded care
   

For more information, visit www.myagedcare.gov.au or contact us—we’re happy to guide you through the process

A Home Care Package is a government-funded program designed to help older Australians live independently at home. The package includes a range of services based on your care needs. The services are tailored to your specific requirements and can include:

• Personal care (assistance with bathing, dressing, and grooming)
   
• Domestic assistance (help with cleaning, laundry, and meal preparation)
   
• Nursing care (medication management, wound care, and other health services)

• Community Accessibility (assistance with attending appointments, shopping, social outings, and participating in community events or activities — all tailored to individual needs and preferences) 

• Respite (assistance may be a few hours, overnight, or extended stays, respite care ensures continuity of quality support in a safe, comfortable environment — either at home or out in the community)
   
• Social support (companionship, transport to appointments, and social outings)
  
• Palliative care (support during end-of-life care)
   

The services provided depend on the level of Home Care Package you are eligible for, ranging from Level 1 (basic care needs) to Level 4 (high-level care needs). After an assessment by the Aged Care Assessment Team (ACAT), you’ll receive a package tailored to your needs.

Government support for care services is available through programs like My Aged Care and the NDIS (National Disability Insurance Scheme).

• If you’re over 65 (or over 50 for Aboriginal and Torres Strait Islander people), you can apply for support through My Aged Care.
   
• If you’re under 65 with a permanent disability, you may be eligible for funding through the NDIS.
   

If you're not sure where to start, we can help guide you through the process and connect you with the right support

Eligibility for government-funded aged care support is determined by several factors, including your age, health condition, and care needs.

• For Aged Care Services (My Aged Care): You may be eligible if you're over 65 (or over 50 for Aboriginal and Torres Strait Islander people) and require assistance with daily living or healthcare.
   
• For Home Care Packages: Eligibility is based on an assessment by the Aged Care Assessment Team (ACAT), which determines the level of support you need.
   
• For NDIS: If you're under 65 and have a permanent disability, you may qualify for support under the National Disability Insurance Scheme (NDIS).
   

We can assist you in navigating the application process and help you connect with the right resources